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How does the free 3 minutes work?When you first register, we credit your account with 3 minutes to use with any advisor. You can use the free 3 minutes of phone time during your first call.
Can I place calls before I register?Sorry, no. You can only talk to advisors on Keen2Know once you've registered. The good news is that the sign-up process is quick, easy and free!
If I don't use all 3 free minutes on my first call, can I carry the balance forward to my next call?Yes. Any money you have left over after you make your first call can be used for future calls.
How long do I have to use my free 3 minutes?You have 90 days from first registereing to use your free 3 minutes. After that, you'll need to add money to your account to make another call.
What happens when my free 3 minutes is gone?You can use your credit card (we accept MasterCard, Visa, or any card with a Visa or MasterCard logo, including debit cards) to add money to your account. Go the My Account page, then on "Add to Account."