Keen2Know
Home
Register
Sign In
About Us
Help
Choose an Advisor
Find the right person to give you advice.
Click "Call Now"
Whenever you are ready to talk.
Your Phone Rings
We connect you privately and safely.
Select your advisor
Psychic
Tarot
Spiritual
Astrology
Dreams
Life Advice
Or Find Advice On:
Love & Relationships
Your Future
Money
Health
Family
Work
Search For Advice On:
Frequently Asked Questions
<P><SPAN style="FONT-WEIGHT: bold"><A target="_top" title="About Us" href="/about/" target=_blank>What is Keen2Know?</A></SPAN></P> <P><SPAN style="FONT-WEIGHT: bold">I've forgotten my Password!</SPAN><BR>If you've forgotten your password and have a telephone number registered, <A target="_top" href="/account/forgotten/">click here</A> and enter the email address under which you registered and the phone number associated with it. We'll send your password to this email address. </P> <P><SPAN style="FONT-WEIGHT: bold">How do I add money to my account?</SPAN><BR>You can add money to your account in several different ways. We accept Visa, MasterCard and all credit cards emblazoned with a Visa or MasterCard logo, or any other card that has a Visa or MasterCard logo, such as a debit card.</P> <P><SPAN style="FONT-WEIGHT: bold">Can I have unused funds refunded to my credit card?</SPAN><BR>If you have money left over after a call, you can use it to talk to other advisors. You can also request that the balance in your account be credited back to your credit card by filling out our <A target="_top" title="Contact Us" href="/contact/" target="">Customer Support form</A>. </P> <P><SPAN style="FONT-WEIGHT: bold">Why can't I sign into the website?</SPAN><BR>If you're unable to sign in, please verify that you're using the correct usernme and password. Remember, your password is case sensitive. If you still can't sign in, you may be using the wrong password. Go to <A target="_top" title="Forgot Password" href="/account/forgotten/" target="">Forgot your password</A> and enter the email address under which you registered and the phone number associated with it, and we'll email your password to this email address. </P> <P><SPAN style="FONT-WEIGHT: bold">What do I do if I click "Call Now" and my phone doesn't ring?</SPAN><BR>If your phone doesn't ring, please check the following: </P> <UL> <LI> <P><SPAN class=body>Make sure you've entered the correct phone number by clicking <A target="_top" title="Account Information" href="/account/information/" target="">Personal Info</A>. If you're using the same phone line to make calls and connect to the Internet, remember to disconnect from the Internet immediately after clicking "Call Now," to free up your phone line to accept your incoming phone call.</SPAN> </P></LI> <LI class=body>Make sure Privacy Manager (or any other system that blocks unidentified calls) is not installed on your phone line. You may have to check with your local telephone provider. </LI></UL> <P><SPAN style="FONT-WEIGHT: bold">How do I find an advisor whom I've spoken with in the past?</SPAN><BR>You can use the <A target="_top" title="My Account" href="/MyAccount/" target="">My Favorite Advisors</A> section of "My Account" to view a list of all the advisors you've called in the past. </P> <P><SPAN style="FONT-WEIGHT: bold">How do I update my Personal Information?<BR></SPAN>You can update all your personal information, including your member name, password, phone number, PIN or email address, on <A target="_top" title="Account Information" href="/account/information/" target="">My Personal Info</A>. Remember to click the "Update" button at the bottom of the page in order to save your changes. </P> <P><SPAN style="FONT-WEIGHT: bold">How do I check my account balance and account details?<BR></SPAN>You can review and manage all your account activity, including your account balance, transaction details, monthly spending summaries and call details, by visiting the <A target="_top" title="My Account" href="/account/" target="">My Account</A>. </P> <P><SPAN style="FONT-WEIGHT: bold">Why do I have charges on my credit card statement from Keen?<BR></SPAN>Charges to your credit card are only done by Keen2Know after we receive authorization. </P> <P><SPAN style="FONT-WEIGHT: bold">What is your Satisfaction Guarantee?<BR></SPAN>We want every call you make on Keen2Know to be a satisfying experience. If it isn't, we'll credit your account for the amount of the call, up to a limit of £12. Contact <A target="_top" title="Contact Us" href="/contact/" target="">Customer Support</A> to learn how to apply for a refund. </P> <P><SPAN style="FONT-WEIGHT: bold">How do I cancel my membership?<BR></SPAN>To cancel your account, please submit a request to Customer Service by visiting <A target="_top" title="Contact Us" href="/contact/" target="">Customer Support</A>. </P> <P><A target="_top" id=advisors name=advisors></A> </P><!-- #EndEditable --></TD>