Keen2Know
Home
Register
Sign In
About Us
Help
Choose an Advisor
Find the right person to give you advice.
Click "Call Now"
Whenever you are ready to talk.
Your Phone Rings
We connect you privately and safely.
Select your advisor
Psychic
Tarot
Spiritual
Astrology
Dreams
Life Advice
Or Find Advice On:
Love & Relationships
Your Future
Money
Health
Family
Work
Search For Advice On:
Call Backs
<P><SPAN style="FONT-WEIGHT: bold">What are Call Backs?<BR></SPAN>Call Backs make it easier to reach your favorite advisors by asking us to begin a call with them whenever they become available. Don't waste your time waiting to see if a certain advisor becomes available; simply make a Call Back request specifying the amount of time you're willing to wait to be called back, then relax and wait for your phone to ring. </P> <P><SPAN style="FONT-WEIGHT: bold"><A target="_top" name=web></A>How do Call Backs work £</SPAN><BR>Arranging to receive a Call Back is easy! Here are the steps to follow: </P> <OL> <LI> <P>If the advisor you want to talk to is talking to another customer or simply isn't available to receive calls, simply click the "Arrange a Call" button next to his or her listing title. </P></LI> <LI> <P>You'll be taken to an Arrange a Call page and asked to use a pull-down menu to select the amount you're willing to wait for this advisor to become available. Once you've selected your "Wait Time," click "Continue." </P></LI> <LI> <P>Now you'll reach the confirmation page, where we'll confirm the advisor you want to talk to; how long you're willing to wait to receive a Call Back; the phone number at which you'd like to be called; and how long you'll be able to talk, based on your current account balance. You can also change any of the information on this page. </P></LI> <LI class=body> <P>When you're satisfied with all the info on your confirmation page, click "Okay." You've just arranged a Call Back! </P></LI> <LI class=body>If you ever want to check the info for your Call Backs, simply visit your Arranged Calls page, by going to the <A target="_top" title="My Account" href="/account/" target="">My Account </A>page and choosing the <A target="_top" title="Call Backs" href="/account/callbacks/" target="">View Call Backs </A>link. </LI></OL> <P><SPAN style="FONT-WEIGHT: bold"><BR>What info will I see on the Arranged Calls page?</SPAN><BR><SPAN class=body>Your Arranged Calls page will show you information about all your Call Backs. The information you can find here for each Call Back includes:</SPAN> </P> <UL> <LI class=body>The advisor you're waiting to talk to; </LI> <LI class=body>His or her listing title; </LI> <LI class=body>His or her price per minute; </LI> <LI class=body>Your "wait time" -- in other words, how long you're willing to wait for this advisor to become available; and </LI> <LI class=body>Your place in line -- in other words, how many other customers will receive Call Backs from this advisor before you do. </LI></UL> <P><SPAN style="FONT-WEIGHT: bold">Note:</SPAN> If you want to, you can cancel your Call Back or change your wait time from this page as well. </P> <P><SPAN style="FONT-WEIGHT: bold">Will you definitely call me back?</SPAN><BR><SPAN class=body>We'll call you back only if this advisor becomes available during the amount of time you specified.</SPAN> </P> <P><SPAN style="FONT-WEIGHT: bold">What if I don't answer the phone when you call me?</SPAN><BR><SPAN class=body>We'll call the number you specified twice; if you don't answer the phone, we'll move to the next customer on that advisor's Call Back list.</SPAN> </P> <P><SPAN style="FONT-WEIGHT: bold">What if I change my mind and don't want to be called?</SPAN><BR><SPAN class=body>Just visit your <A target="_top" title="Call Backs" href="/account/callbacks/" target="">Arranged Calls</A> page and click the button marked "Cancel" for the Call Back you no longer wish to receive.</SPAN> </P> <P><SPAN style="FONT-WEIGHT: bold">What if I want to change the amount of time I'm willing to wait for a Call Back?</SPAN><BR><SPAN class=body>Simply visit your Arranged Calls page (see above) and click the button marked "Change Wait Time" next to the Call Back which you want to change. You'll be taken to an Arrange a Call page which will let you use a pull-down menu to select a new wait time. After you confirm this new info by clicking "OK," you'll be returned to the Arrange a Call page.</SPAN> </P> <P><SPAN style="FONT-WEIGHT: bold">If I change my wait time, will I lose my place in line?</SPAN> <SPAN class=body><BR>No, you won't. Once you're in line, you'll stay in line, unless you choose to cancel the Call Back altogether.</SPAN> </P> <P><SPAN style="FONT-WEIGHT: bold">What happens to the money that I added to my account if you don't call me or if I miss the call?</SPAN> <SPAN class=body><BR>You won't lose that money; it will stay in your account, and you can spend it at any time with any advisor<BR> </SPAN></P><!-- #EndEditable --></TD>